Refund and Returns Policy
At Ramzoneltd, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not happy with your order, we offer a straightforward return and refund policy.
Returns
- Eligibility: Items must be returned within 14 days of receipt.
- Condition: Products must be unused, in their original packaging, and in the same condition as received.
- Process: To initiate a return, please contact us at sales@ramzoneltd.co.uk or call us at +44 75534591700. Provide your order number and reason for return.
- Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance.
Refunds
- Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
- Non-refundable items: Sale items and gift cards are non-refundable.
Exchanges
- Defective or Damaged Items: If you need to exchange an item due to a defect or damage, please contact us at sales@ramzoneltd.co.uk with details and a photo of the issue.
Contact Us
For any questions or concerns regarding our refund and return policy, please reach out to us at sales@ramzoneltd.co.uk or call +44 75534591700.